Frequently Asked Questions
Everything you need to know about furnishing your home with quality and style.
What is the estimated shipping time for furniture orders?
Standard furniture orders typically ship within 3-5 business days. Delivery times vary by location but generally arrive within 7-14 business days via our specialized furniture carriers.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery services in select areas. This includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
Sustainability is a core value at Max and Lily. We use FSC-certified solid wood and eco-friendly finishes to ensure our products are safe for your home and the planet.
Do you offer financing options for larger purchases?
We have partnered with Affirm and Klarna to provide flexible payment plans, allowing you to pay for your purchase over time with monthly installments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your account dashboard on our website to view real-time shipping updates.